The Lie

An enormous bank, which I will not name, is country wide, and that is where I made a deposit for the hotel that I work for.

Like all the other banks, service is what they keep chipping away at: They eliminated coin-counting machines, another inconvenience for the public.

I picked up their brochure announcing this change and here is what was written: "Coin-counting machines will no longer be available here at _________. While we understand this change may be inconvenient for you, your _________ team is here to help you find a solution."

They cause a problem by reducing a needed service, and then proclaim that they are here to help you find a solution. Now the only solution to remedy this need is to reintroduce the coin-counting machines, and that is the one thing that they will never do. The machines are gone for good.

So, in fact, this huge bank has no intention to work with customers to help find solutions. Hence, they are lying.